Company security software causes common applications to fail to run. How to troubleshoot the compatibility issues of HUES security software?

HUES security software and application conflict investigation guide

Enterprise security software, such as HUES, is designed to protect internal network security, but sometimes its strict protection strategies may cause common applications (such as Baidu Cloud, WeChat, Youdao Cloud Notes, etc.) to not function properly. Some users report that even if the exe files of these applications are started via the command line, they cannot get any output or error messages.

The root cause of the problem is that HUES security software may intercept network requests or file access to these applications. To ensure security, security software strictly monitors network connections and file access. If the access behavior of an application is misjudged as a potential risk, it will be blocked, causing the application to fail to start or run.

Solution:

The key to solving such problems is to adjust the configuration of HUES security software. We recommend that you try the following steps:

1. Check whitelist settings: Most security software provides whitelisting functionality, allowing users to add specific applications or processes to the whitelist, protecting them from the limitations of security software. Please carefully check the settings of HUES security software, find and add applications such as Baidu Cloud, WeChat, Youdao Cloud Notes, etc. to the whitelist.

2. Looking for exception rules: If HUES security software does not have whitelisting capabilities, look for similar "Exception Rules", "Trust List", or setting options that allow custom access. Configure these options to allow the target application to access necessary network resources and files.

3. Contact the IT department: If the above method is invalid, please contact your company's IT department for help. They have administrative rights to HUES security software, which can more effectively diagnose and resolve such compatibility issues. They may need to adjust higher-level security policy settings.

Through the above steps, you should be able to solve the compatibility problem between HUES security software and commonly used applications and restore the normal operation of the application.

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