AI provokes a revolution in office software: Feishu launches an intelligent partner that allows you to choose the underlying large model

Since Microsoft released Microsoft 365 Copilot connected to the large model GPT-4 half a year ago, the AI ​​productivity revolution with office software as the protagonist has begun

Alibaba took the lead in announcing that all products will be connected to self-developed large models at a speed that exceeded market expectations; Feishu also released a video to preview its exclusive intelligent assistant "My AI", which can automatically generate meeting minutes, continue writing documents, etc. Since then, DingTalk, WPS, and Evernote have all successively demonstrated their “AI office assistants” to the public.

After several months of improvement, various artificial intelligence assistants have gradually realized the initial "preliminary version"

On November 22, Feishu officially released a series of AI products such as “Feishu Intelligent Partner”. According to reports, “Feishu Intelligent Partners” have knowledge, memory, initiative, and can also be deeply involved in business. Can play a role in business scenarios such as content creation, content summary, data analysis, scenario construction, and system construction.

Feishu CEO Xie Xin. Picture source: Feishu

In addition, "Feishu Intelligent Partner" is an open AI service framework, and enterprises can independently choose appropriate underlying large models based on business scenarios. At present, "Feishu Intelligent Partner" has supported domestic large models such as Baichuan Intelligent, MiniMax, and Zhipu AI.

The content that needs to be rewritten is: when implementing large-scale projects, it is also necessary to solve the problem of artificial intelligence and human beings working together

In April this year, Feishu released its exclusive intelligent assistant “My AI”. After 7 months of development, Feishu Intelligent Partner arrived as promised. A Feishu insider told Times Finance that the smart companion released this time is a continuation and upgrade of My AI. Compared with My AI half a year ago, Feishu Intelligent Partner has achieved further development at the enterprise application level

"Although most companies are full of willingness to embrace AI, they are still insufficiently prepared in terms of systems, data and other aspects." Feishu CEO Xie Xin said at the press conference. “With the presence of intelligent partners, Feishu is not only a working platform for people to collaborate, but also a platform for people to work together, and people and AI to work together.”

In addition to releasing new products, Xie Xin also shared her thoughts on how companies can embrace the new era and new technologies. "Looking to the future, AI capabilities will definitely become very powerful, and huge changes will occur in all walks of life. But we have to be down to earth. As the first year of China's big model, the current AI capabilities are still very limited, and it may not necessarily allow us to Every task is as expected. What is more important for us now is to make ourselves AI Ready first."

At the scene, Feishu showed off the sales partner created using the platform - "Master Zhang". By processing sales follow-up information through AI, it can greatly free up the management bandwidth of the sales team, and the number of customers followed up and managed every month has increased by dozens or even hundreds of times.

Photo source: Feishu

Currently, Feishu’s “intelligent partners” are co-creating and testing products with external companies such as Anker Innovation and Yuanqi Forest, helping them achieve AI efficiency improvements in multiple work scenarios such as sales and marketing.

In the case of Yuanqi Forest using Feishu Intelligent Partner, a salesperson can initiate instructions through voice, and Feishu will parse the content, automatically match the outlet, product library and price library, and finally generate an order password and synchronize it The order system in the backend has significantly improved the efficiency of offline store inspections and replenishment

After Feishu Intelligent Partner is released, it will provide free testing for paying companies, and will also open trial applications to the outside world. The number of applicants for the first batch is limited to 10,000, and applications can be completed through Feishu’s official website

AI driven, accelerated commercialization of collaborative office software

At the internal communication meeting of the Future Infinity Conference in March, Feishu announced that its ARR (annual subscription revenue) had reached US$100 million. ARR is the main indicator of To B products, indicating the annual recurring revenue that can be obtained based on the contract, that is, SaaS subscription revenue. ARR of 100 million US dollars is usually regarded as an important symbol of the successful development of a software company

How big is the cake in the B-side market? Xie Xin previously said in an interview with Times Finance that from a global perspective, the number of employees of leading SaaS companies is tens of thousands, while Feishu currently still has a few thousand employees, and the ceiling of the To B market is still very high, " Therefore, we should have invested the most among our peers last year, and we should still invest the most this year.”

However, a fact that must be faced is that after experiencing the outbreak period catalyzed by the epidemic, collaborative office software has reached a critical moment of competition for refined operations and commercialization. iResearch's "2023 Collaborative Office Industry Research Report" shows that in the past five years, the collaborative office market grew at the highest rate in 2020, reaching 43.5%. However, the growth rate has slowed down since 2021, maintaining only 15%. above

The pace of commercialization of various companies has begun to accelerate. In February this year, Feishu launched a new charging standard. The commercial standard version, professional version, and flagship version range from 50 to 120 yuan per person per month. Not long ago, Tencent Conference in Tencent’s “three-piece office suite” also announced the gradual cancellation of some functions for free users.

In this case, artificial intelligence has become the undisputed growth engine of the entire industry. Feishu has also become one of the business departments within the group that has been the fastest to commercialize the vision of artificial intelligence technology after the ByteCode model. According to Caixin, Feishu is relatively expensive compared to similar software, 2-5 times more expensive than WeChat Enterprise and DingTalk, but its user experience is indeed ahead of the industry

It is worth mentioning that as Feishu’s “strong rival”, DingTalk’s development momentum is equally fierce.

In mid-August this year, Alibaba Group made it clear that DingTalk would be accelerated as an independent business. Starting from the second fiscal quarter of 2023, Alibaba Group will reclassify the revenue of DingTalk business from Cloud Intelligence Group to "all other" and position it as the first batch of strategic and innovative businesses, which will be the future growth driver of Alibaba incubation.

These strategic innovative businesses will be operated as independent subsidiaries in terms of organization, and their business will break the previous positioning restrictions within the group. Alibaba will continue to invest in them in a 3-5 year cycle. As one of the first batch of four strategic innovative businesses, Alibaba has given DingTalk more opportunities for innovative development and independent decision-making. Its important position in Alibaba is evident.

As "AI office assistants" gradually become more popular, the collaborative office software market will face more intense competition in the future

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