Gartner releases key predictions for IT organizations and users in 2024 and beyond

Gartner releases its top ten strategic predictions for 2024 and beyond. Gartner explores how generative artificial intelligence (AI) is changing the way executives think about various areas, making organizations more agile, adaptable and better prepared for the future.

Gartner Distinguished Research Vice President Daryl Plummer said: “Generative AI brings new possibilities to help humans do things they were previously unable to do. Chief Information Officers (CIOs) and business executives will embrace Take the risk out of using generative AI to reap unprecedented benefits."

Starting this year, generative AI will be a core element of all strategic decisions, dwarfing other technology-driven innovations. Generative artificial intelligence breaks through the norm and constantly triggers new breakthrough points

The following are the top ten strategic predictions released by Gartner.

• By 2027, using AI to improve productivity will be recognized as one of the main economic indicators to measure national strength.

Governments across the world are firmly committed to developing AI, using AI as a key driver of technology to support the implementation of key strategies and plans in the private and public sectors. Relevant departments have not only incorporated AI into the country's long-term planning, but also actively implemented corresponding laws and regulations to provide support for promoting AI initiatives.

Plummer said: “Actions at the national level will allow AI to play a greater role in improving productivity to promote the development of the digital economy. Support and collaboration among different stakeholders are the key to successful implementation of large-scale AI initiatives. necessary conditions, and this also demonstrates the country’s ability to integrate and coordinate resources.”

• By 2027, generative AI tools will be used to explain legacy business applications and create appropriate alternatives , thus reducing the cost of modernization upgrades by 70%.

Plummer said: “CIOs need to seize the opportunities brought by the increasing maturity of large language models (LLM), build a trustworthy and highly anticipated mechanism, and cost-effectively promote the modernization and upgrade of business applications. . The CIO can set up a dedicated testing department to test the output results of the generative AI large language model, and at the same time establish a change management and skills improvement process so that the workforce can maximize productivity throughout the entire modernization upgrade cycle."

• By 2028, companies will spend more than $30 billion fighting malicious information, requiring 10% of their marketing and cybersecurity budgets to address multiple threats.

The most effective malicious messages influence human and machine decision-making and are extremely difficult to detect and block. Malicious information poses threats to three different functional areas: cybersecurity, marketing and AI.

Plummer said: "The rapid rise of generative artificial intelligence has regulators very worried. They realize that as generative artificial intelligence continues to grow and become more popular, the risk of the technology being used for malicious purposes also increases. This includes the proliferation of malicious information. If companies can keep a close eye on malicious users, regulators, and providers of tools and technology that can help combat malicious information, they may gain a huge advantage over their competitors."

• By 2027, 45% of chief information security officers (CISOs) will be forced to expand their responsibilities beyond cybersecurity due to increasing regulatory pressure and an expanding attack surface.

Currently, security management and digital asset responsibilities are shared among multiple departments and teams, with the chief information security officer (CISO) overseeing the entire digital asset portfolio. This creates inconsistencies in how organizations support regulatory disclosures, ensure digital security, and effectively manage security incidents, reducing overall performance.

Expanding the scope of CISO responsibilities can promote the unification of enterprise security management and provide oversight of security incident management processes

• By 2028, increased adoption of generative AI will drive knowledge The union organization rate of type employees increased by 1000%.

Business executives realize that AI is one of the reasons for layoffs. Therefore, executives must clearly explain to employees their intentions for deploying AI within the company to avoid unintended consequences caused by employee anxiety about AI. If companies adopt generative AI but fail to effectively eliminate the anxiety of knowledge workers, employee turnover will increase by 20%

Plummer said: “Organizations should focus on using AI to enhance employee capabilities to improve efficiency and Quality, rather than focusing on job automation. Because there is still a lot of hype that can influence boardroom expectations, it is important to remain clear on the capabilities and limitations of generative AI."

• In 2026, 30% of employees will use digital glamor filters to achieve unprecedented career growth.

Digital charm filters can remind and filter communication content in various situations, thereby playing a more ideal role in social effects. They provide tips before, during, and after interactions to empower leaders and employees to perform better in the social environments where they want to excel. Digital Charm Filters can also help organizations expand their recruiting pool and recruit more diverse employees. Plummer said: “Organizations can use Digital Charm Filter Assistants to improve the consistency of interactions at all stages of recruitment and employment. , thereby expanding its own talent pool. At the same time, strengthen communication with enterprise productivity and application manufacturers to understand how to integrate these functions into product roadmaps to accelerate the popularity of digital charm assistants."

By 2027, 25% of Fortune 500 companies will actively recruit neurodiverse talent such as autism, ADHD, and dyslexia to improve business performance.

• Plummer pointed out: "If companies can hire and retain neurodiverse talent, they can increase employee engagement, productivity and innovation."

Fortune 500 companies have Started implementing a neurodiverse talent acquisition program and is already seeing results in terms of employee engagement and business results. Organizations need to establish outreach programs to discover more neurodiverse talent. Efforts can be accelerated by drawing on best practices from experts and leveraging lessons from leading companies that are already successful with neurodiversity efforts

Plummer said: “Neurodiverse people can be placed in company leadership positions . This move can foster an inclusive culture and may be the most valuable action from the perspective of neurodiverse employees."

By the end of 2026, 30% of large enterprises will have Dedicated business units or sales channels to tap into rapidly growing machine customer markets.

• Machine customers will force organizations to reshape key functions such as supply chain, sales, marketing, customer service, digital commerce, and customer experience. In fact, by 2025, more than 25% of large enterprise sales and service centers will be fielding calls from robo-customers. “The robo-customers are transacting very quickly and the decisions they use are very fast,” Plummer said. The number of variables far exceeds human capabilities, so organizations will need to set up dedicated sales and service channels for them. Machine customers will place different demands on talent, skills and processes that may not be met by departments that currently focus on human customers. ."

By 2028, the number of intelligent robots in the manufacturing, retail and logistics industries will exceed frontline workers due to labor shortages.

Most manufacturing, retail and logistics companies are unable to find or retain enough employees to support their daily operations. In the next decade, supply chain organizations will face a shortage of front-line employees. Robots will help fill this gap. A survey by Gartner in December 2022 showed that 96% of supply chain technicians have deployed or plan to deploy cyber-physical system automation, 35% have deployed robots, and 61% are piloting or have entered into the first implementation.
• Plummer said: "Thanks to the rapid development of robotics technology, robots are appearing in more and more front-line jobs from factory floors to warehouses to retail stores."

By 2026 By 2020, 50% of G20 members will implement monthly power rationing, which will make energy-aware operating models a competitive advantage but also poses significant risks of failure.

Aging grid infrastructure limits the expansion of power generation capacity, but power demand continues to grow. Businesses now view energy price and availability as a competitiveness measure, meaning that providing customers with a stable supply of electricity will become a competitive advantage. As a result, many executives are beginning to build energy-aware operating models by optimizing and investing directly in energy generation
• "Energy efficiency can be leveraged to build long-term competitive advantage by structurally reducing energy consumption," Plummer said in a review. Businesses should consider current and expected future energy costs when investing."

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