Explaining how to contact the ChatGPT (OpenAI) Help Center and points to note

ChatGPT has problems? Master the efficient contact methods of help centers! This article will guide you how to effectively contact ChatGPT's Help Center to solve various problems such as registration, charging, and system errors. We will explain in detail how to contact customer service through chat and email, and explain the Japanese support situation to help you easily use ChatGPT.

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Table of contents

How to contact the ChatGPT Help Center

Contact via chat

Contact by email

Notes when contacting ChatGPT Help Center

Unable to reply to OpenAI emails

Summarize

How to contact the ChatGPT Help Center

There are two main ways to contact the ChatGPT Help Center: chat and email .

! Telephone support is not currently supported.

Contact via chat

1. Visit the OpenAI official website.
2. Click the chat icon in the lower right corner. Chat icon
3. Click "Messages". “Messages”
4. Click "Ask a question". “Ask a question”
5. Enter your question in the chatbot and you will get the answer.

The advantage of using this chat feature is the ability to have real-time conversations so you can get support immediately if there is a problem or question.

It should be noted that for complex questions, it may take some time to reply. To quickly resolve issues and get support, be sure to ask clear and specific questions.

Additionally, you can do this through the official ChatGPT application .

Contact by email

If you need support for more complex or more detailed questions, you can choose to contact by email.

!As of April 2024, OpenAI has not publicly released its official contact email, and the official website has not been listed.

On online platforms such as OpenAI Developer Forum, you can find some email information.

You can try using the following email address:

【Media/Work Consultation】 contact@openai.com

[Problem/Error Report and Support Consultation] support@openai.com

Notes when contacting ChatGPT Help Center

Please note the following important things before contacting the ChatGPT Help Center:

Unable to reply to OpenAI emails

The email address you received from OpenAI is " noreply@email.openai.com " and hence cannot reply. "no reply" means "cannot reply".

On platforms such as OpenAI Developer Forum, there are many questions about whether “ noreply@email.openai.com ” is an official email address or whether there is a forgery.

! " noreply@email.openai.com " is the official email address of OpenAI.

Only supported in English (not supported in Japanese)

As of April 15, 2024, Japanese is currently not supported and can only communicate in English.

It is recommended that you use the translation tool to translate Japanese into English before consulting.

Related articles: ChatGPT translation method? Comparison with DeepL and Google Translation

Summarize

This article focuses on how to deal with problems with ChatGPT.

There are two ways to contact the ChatGPT Help Center: Chat and Email. Chats can have real-time conversations and quickly get support; emails are suitable for more complex issues.

However, please note the following: OpenAI emails cannot be replied to and are currently not supported in Japanese.

Hope this article helps you effectively contact the ChatGPT Help Center if you encounter problems.

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