Scanner Won't Run on Windows 11? Follow the Guide to Fix It! - MiniTool

Solve the problem that Windows 11 scanner does not work

Recently, some users have reported that the scanner under Windows 11 system cannot work properly. The problems are diverse, some users are completely unable to use the scanner, while others receive error messages saying "cannot interact with the scanner". This article will provide a variety of solutions.

Scanners have long been an important tool for converting paper documents, drawings, or other images into digital formats. Whether you are using HP, Canon, Epson or other brands of scanners, this article will guide you through troubleshooting if there is a problem under Windows 11/10 system.

Method 1: Update/reinstall the scanner driver

Update to the latest version of the scanner driver usually resolves the issue of "scanners don't run on Windows 11". If the update is invalid, you can try uninstalling the driver and re-downloading and installing the latest version.

Step 1: Open Windows 11 Device Manager.

Step 2: Expand Print Queue.

Step 3: Right-click on the target scanner and select "Update Driver" or "Uninstall Device".

After selecting "Uninstall Device", you need to restart your computer to allow Windows to automatically reinstall the scanner driver. Alternatively, you can manually download and install the relevant drivers from the official scanner website.

Method 2: Adjust the compatibility mode

Try to adjust the compatibility mode of the scanner:

Step 1: Right-click the scanner icon and select "Properties".

Step 2: Go to the Compatibility tab, select the Run this program in Compatibility Mode check box, and select the older version of Windows from the drop-down menu.

Step 3: Click "Apply" to save the changes.

Method 3: Restart Windows image acquisition service

Restart Windows image acquisition service:

Step 1: Press Win R key to open the "Run" dialog box, enter services.msc and press Enter to open the service window.

Step 2: Find the "Windows Image Acquisition (WIA)" service, right-click and select "Properties".

Step 3: Make sure "Startup Type" is set to "Auto" and "Service Status" is set to "Running".

Method 4: Run the hardware troubleshooter

Finally, try running the hardware troubleshooter:

Step 1: Click "Start" -> "Settings" -> "System".

Step 2: Click "Troubleshooting".

Step 3: Click "Other Troubleshooter".

Step 4: Click the "Run" button next to the problematic hardware or device. The system will automatically run the Windows 11 hardware troubleshooter to detect and resolve hardware problems in the PC.

Summarize

This article provides a variety of ways to solve the problem that Windows 11 scanners cannot run. If you encounter the same problem, try the above method, one of which should solve your problem.

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