Get Help App Not Working in Windows 11/10? Fix It Now! - MiniTool

The Get Help app for Windows 11/10 is not working properly? This article will provide a solution.

Get Help (the name before the Windows 10 Creator update was called Contact Support) is a built-in tool for connecting to Microsoft Support services. Many users use it to seek solutions when they encounter Windows-related problems.

However, some users reported that the "Get Help" app is unavailable and displayed an error message that "There is a problem with our system when getting help".

How to solve this problem? Please try the following:

Method 1: Restart the Get Help app

First, restart the computer and restart the Get Help app.

Step 1: Right-click the Windows logo button and select Task Manager .

Step 2: Find the Get Help app, right-click and select End Task .

Step 3: Reopen the Get Help app and check whether it returns to normal. If it does not work, try the following method.

Method 2: Reset the Get Help app

If the Get Help app is corrupted for various reasons, reset is the best way to fix it.

Step 1: Press the Windows I key combination to open settings and select apps .

Step 2: Enter "Get Help" in the application search box and click Get Help > Advanced Options .

Step 3: Click the Reset button.

Method 3: Restart the diagnostic strategy service

Diagnostic Policy Service (DPS) is used to detect and resolve potential problems with Windows components. Restarting this service can also effectively solve the problem.

Step 1: Enter "Service" in the Windows search box and click "Service" in the search results.

Step 2: Find the Diagnostic Policy Service , click it, and then click the Restart button on the left panel, or right-click the Diagnostic Policy Service and select Restart .

Method 4: Reinstall the Get Help app

If the above method does not work, try uninstalling the Get Help app and then download it again from the Microsoft Store.

After that, open the Microsoft Store, search for "Get Help", and click the Get button to download.

Important tip: Data recovery

Computer files are lost from time to time, such as error deletion, system failure, virus attacks, etc. MiniTool Power Data Recovery is an excellent free data recovery software that can recover files from various data loss scenarios, such as MBR to GPT conversion, Windows update, virus infection, etc. If necessary, download and try it.

Hope the above method can help you solve the problem that the Get Help application does not work. If you have other solutions, please share them in the comment section. Thank you for reading!

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