How to Fix Scanner Error 0x00000015 on Windows 10/11?

Encountering the Windows scanner error 0x00000015 ("The device is not ready")? This guide from MiniTool Solution provides solutions for Windows 10 and 11 users.

This error often prevents document scanning. The problem could stem from a faulty scanner driver, issues with the Windows Image Acquisition Service, or conflicts with other software. If restarting your computer didn't resolve the issue, try these fixes:

Solution 1: Restart the Windows Image Acquisition Service

The Windows Image Acquisition Service is crucial for scanner functionality. A stopped service can trigger the 0x00000015 error. Here's how to restart it:

1. Press Win R to open the Run dialog.
2. Type services.msc and click OK to open the Services window.
3. Locate "Windows Image Acquisition," right-click, and select Restart.
4. If the service isn't running, double-click it, go to Properties, click Start, set "Startup type" to Automatic, then click Apply and OK.

Solution 2: Reinstall Scanner Drivers

Outdated, corrupted, or incompatible scanner drivers are a common cause. Reinstalling them can often resolve the problem:

1. Right-click the Start menu and choose Device Manager.
2. Expand Print queues to see your scanner drivers.
3. Right-click the driver and select Uninstall device.

4. Confirm the uninstallation and wait for it to complete.
5. Restart your computer; Windows will automatically reinstall the driver.

Solution 3: Perform a Clean Boot

Third-party applications can sometimes interfere with scanner access. A clean boot starts Windows with minimal drivers and startup programs, helping identify conflicting software:

1. Press Win R, type msconfig, and press Enter to open System Configuration.
2. On the Services tab, check Hide all Microsoft services and click Disable all.

3. Go to the Startup tab and click Open Task Manager.
4. In Task Manager's Startup tab, right-click each enabled item and select Disable.
5. Save changes in System Configuration.

Conclusion

These steps should help resolve the 0x00000015 error and get your scanner working again. If the problem persists, consider contacting your scanner manufacturer for further assistance.

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