Samsung will improve global smartphone repair quality: launch overseas dispatch plan for domestic service experts

According to news on August 7, Samsung Electronics today launched the "Overseas Dispatch of Domestic Service Experts" plan to send Korean smartphone repair experts to other countries to improve the repair skills of local service center employees.

As a global leader in after-sales service and repair, Samsung hopes to extend South Korea's high standard service levels to the world.

1. Technical skills improvement:
   Samsung has sent expert Galaxy service instructors to India to share mobile phone screen replacement methods, which involves disassembling the mobile phone display unit, frame, battery and other components, replacing only the necessary parts, and lowering the screen Replacement costs. In addition, there is a focus on improving the ability to accurately diagnose Galaxy smartphone usage history, as well as repair skills for foldable screen phones.
2. Interaction Quality Improvements:
   Samsung is committed to improving the quality of interactions with its contact center executives. In February 2024, a contact center operations specialist with over 30 years of experience was deployed to the Netherlands, followed by Japan in May and July.
3. Global maintenance technology improvement:
   Samsung sent maintenance engineers from 13 countries to South Korea to improve maintenance technology. Engineers from Germany, Italy, Poland, Sweden, the UK and the US have visited Samsung CS Academies in Seoul, Gyeonggi-do and Daejeon.

With these programs in place, consumers can expect higher quality, more cost-effective services when repairing their Samsung smartphones.

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