What should I do if there is no Internet connection on Eureka Exchange?

When there is a network connection problem on the OUYi Exchange, you can take the following steps to solve it: check the network connection; check the firewall and anti-virus software; clear the OUYi application cache; update the OUYi application; reinstall the OUYi application; contact Ouyi customer service.

What should I do if there is no internet connection on Eureka Exchange?

When you encounter network connection problems on Eureka Exchange, you can take the following steps:

1. Check the network connection

• Make sure your device is connected to a stable Wi-Fi or mobile data network .
• Try disconnecting and reconnecting to the network.

2. Check firewall and anti-virus software

• Firewall and anti-virus software may prevent the OUYI application from connecting to the Internet.
• Temporarily disable these programs to see if the problem is resolved.

3. Clear the OUYI application cache

• Open phone settings > Applications > OUYI > Storage.
• Click the "Clear Cache" button.

4. Update the Oyi App

• Open the App Store (App Store or Google Play).
• Search Oyi and check if an update is available.
• If an update is available, please install it.

5. Reinstall the OUYI application

• Uninstall the OUYI application.
• Reinstall it from app store.

6. Contact Ouyi customer service

• If you still encounter network problems, please contact Ouyi customer service.
• You can find customer service information in the "Help Center" section of the Ouyi website or app.

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