Introducing examples and ideas for improving business efficiency using ChatGPT! Also explain the points to note

How does ChatGPT help companies improve efficiency? This article will deeply explore the application of ChatGPT in enterprises, covering multiple aspects such as email writing, text proofreading, abstraction, and translation, and analyze its advantages and potential risks. We will combine practical cases to provide you with practical skills to efficiently utilize ChatGPT and explore its huge potential in improving enterprise efficiency.

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Table of contents

ChatGPT-enabled business scenarios

Email writing

Text proofreading

Text Summary

Translation and English Learning

Business Manual Production

FAQ production

Brainstorming and creative excitement

Marketing Applications

Advantages of ChatGPT

Automated jobs

Save time

Reduce costs

Reduce human error

Issues to note when applying ChatGPT

Privacy and Security

Accuracy verification

User training

Enterprise application cases

Realty Bank

Yokohama Bank and East Japan Bank

Panasonic Connect

Lion

CyberAgent

Yokosuka City Office

Japan Intelligence Communications

Ritsumekan University

Summarize

ChatGPT-enabled business scenarios

ChatGPT has been widely used in various business scenarios. More and more enterprises are adopting ChatGPT and significantly improve work efficiency and service quality by effectively leveraging its capabilities.

This section will introduce the specific application methods of ChatGPT.

Email writing

ChatGPT can help you write accurate emails efficiently. Especially in business emails, language specifications are crucial, and ChatGPT can help you create high-quality emails.

However, be sure to manually check the accuracy of the email content, wording and honorific use.

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Text proofreading

ChatGPT performs excellent in text proofreading. Just enter the text and ChatGPT can detect and point out typos, syntax errors and other issues, and provide correction suggestions.

ChatGPT is based on massive data training, and its proofreading ability is comparable to that of professional proofreaders and supports multiple languages, including English polishing and proofreading.

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Translation and English Learning

ChatGPT can be used in translation work, and its high-precision translation ability comes from the learning of massive multilingual text data.

You can specify the translation style (colloquial or formal) and even control the vocabulary difficulty of translation.

In addition, ChatGPT also provides features that other translation tools do not have, such as text summary, customized exercises and vocabulary.

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Business Manual Production

ChatGPT can be used to make business manuals.

It can automatically complete project sorting, missed inspection and typo proofreading, thereby improving manual production efficiency.

FAQ production

ChatGPT can be used to create FAQs.

You can use past consultation history and feedback to let ChatGPT generate answers to frequently asked questions.

In addition, it can also automatically generate expected Q&A by providing ChatGPT with an overview, service or product information.

Brainstorming and creative excitement

ChatGPT can act as a virtual partner to help you brainstorm and inspire creatively.

When you encounter difficulties or hesitation, you can seek advice from ChatGPT for new perspectives and inspiration.

You can also have ChatGPT make a list of ideas and provide feedback to inspire your unexpected ideas.

Marketing Applications

ChatGPT is also widely used in the marketing field. It can be used for advertising performance analysis and improvement, market trend forecasting, etc.

In addition to evaluating advertising performance, ChatGPT can also predict future trends, helping you plan future marketing campaigns and advertising.

ChatGPT can also create a variety of content, such as articles, blogs, and social media posts, which can understand customer needs and create high-quality content.

Advantages of ChatGPT

Applying ChatGPT to your business can bring many advantages:

Automated jobs

ChatGPT can respond to customers’ frequently asked questions in real time and automatically respond to emails using preset templates.

It can handle a lot of consultations and reduce the workload of employees during peak hours.

In addition, ChatGPT can quickly generate documents such as reports, manuals, and contracts by simply entering data.

ChatGPT can also automatically generate contracts and proposals based on preset templates.

ChatGPT is especially effective for repetitive and standardized assignments, which will enable employees to focus on more valuable work, thereby increasing overall productivity.

Save time

ChatGPT can quickly process large amounts of data and provide the information needed, saving employees time to find information.

ChatGPT can also automatically create contracts, manuals and FAQs to further reduce employee hours.

In addition, it can perform text summary and data analysis, reducing the time required for these tasks.

Reduce costs

Through ChatGPT automation of repetitive and standardized operations, labor demand can be reduced and labor costs can be reduced.

ChatGPT can also automatically create new employee training manuals and educational materials to reduce training costs.

In addition, ChatGPT can be run 24/7 without manual responses and support for non-working hours, reducing the cost of overtime and additional shifts.

Reduce human error

ChatGPT processes information based on rules, so human error can be reduced.

Especially in repetitive tasks such as data input and document generation, errors can be minimized.

ChatGPT can also integrate information from multiple information sources to provide consistent data, thereby avoiding the problems of inconsistency in information and mismatch in data.

Issues to note when applying ChatGPT

Although ChatGPT has many advantages, the following points should still be noted during the application process:

Privacy and Security

When entering ChatGPT with sensitive information or personal data, be sure to pay attention to data privacy and security.

ChatGPT learns from various information on the internet, which may be learned and leaked into other conversations if private information is entered.

Therefore, avoid arbitrarily input of sensitive information and take appropriate security measures, such as data anonymization, to prevent information leakage.

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Accuracy verification

ChatGPT can quickly answer various questions, but its answers are not always accurate.

ChatGPT learns from massive amounts of data, and if the wrong data is learned, it may generate wrong answers.

Furthermore, ChatGPT data is not always up to date, so this is also important to note. Do not blindly believe ChatGPT's answer, and should be carefully verified and corrected in a timely manner.

User training

When applying ChatGPT in an enterprise, be sure to train employees on the correct usage and precautions.

At the same time, employees need to be prevented from relying too much on ChatGPT.

Excessive dependence on ChatGPT may lead to employees losing independent thinking skills, decreased communication skills and reduced motivation to learn.

To avoid these problems, it is important to provide adequate training for employees when introducing ChatGPT.

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Enterprise application cases

As mentioned earlier, ChatGPT can be widely used in various business scenarios.

Currently, it has been used in many industries such as real estate, marketing, customer support, education, medical care and banking.

This section will introduce some enterprise cases that actually apply ChatGPT.

Realty Bank

Realty Bank Co., Ltd. launched a real estate AI chat service in March 2023, where users can easily conduct rent assessments through LINE.

The real estate industry requires expertise, rent assessments and other work consuming and labor-intensive, but the service makes rent assessments easy and convenient, reducing working hours and lowering costs.

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Yokohama Bank and East Japan Bank

To improve employee productivity, Yokohama Bank and East Japan Bank introduced automatic generation of AI "Intra-bank ChatGPT".

The system automates work such as text summary and email writing, allowing employees to focus on higher-level tasks.

The system can also be used by employees to query internal information, and in addition to the common ChatGPT function, it also supports various regulations and manuals.

In addition, the system focuses on security and manages information in an internal cloud environment to ensure safe operation.

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Panasonic Connect

Panasonic Connect provides "ConnectGPT" to all employees in 2023.

Employees can use this service to perform programming, document generation, and translation.

Three months after the service was launched, the cumulative number of uses was about 260,000, and the average daily number of uses exceeded 5,000 times.

Lion

Lion has launched an independent AI chat system based on the ChatGPT API for about 5,000 employees.

The service can assist in writing a plan and convert professional terms into easy-to-understand language.

Although ChatGPT's application poses security risks, LION AI Chat takes measures to prevent input information from being used for AI training and access control through API keys and tokens to prevent unauthorized access.

CyberAgent

CyberAgent Co., Ltd. has established the "ChatGPT Operational Change Office" in its Internet advertising business department.

The department uses ChatGPT to assist in internal communications such as auto-responding questions and communicating with overseas offices, with the goal of significantly reducing working hours for digital advertising operations.

Yokosuka City Office

Yokosuka City Office took the lead in carrying out the pilot work of ChatGPT application.

By integrating the ChatGPT API with the autonomous special business chat tool "LoGo Chat", the multifunctional chat tool is realized.

Specifically, text creation, abstraction, proofreading and creative generation can be carried out to improve work efficiency.

Japan Intelligence Communications

NTT Group's Japan Intelligence Communications Co., Ltd. has promoted the use of ChatGPT company-wide.

The goal is to increase employee productivity and improve workflow.

Because ChatGPT has both advantages and risks, Japan Intelligence Communications has developed ChatGPT usage guidelines and held seminars for new employees.

The workshop aims to help new employees understand effective methods of asking questions and usage notes, and encourage them to actively use ChatGPT at work.

Ritsumekan University

From April to September 2023, Ritsumekan University tried the English learning tool "Transable" combining ChatGPT and machine translation in English courses in some departments.

This tool can translate Japanese text into English and explain the rationality of the translation.

The tool aims to improve teaching effectiveness and become the latest English teaching model.

Summarize

This article introduces the application methods and practical cases of ChatGPT in business. By rationally making use of ChatGPT, the efficiency of various tasks such as email writing, text proofreading, abstraction, and translation can be improved, thereby saving time, reducing costs and reducing errors, and ultimately improving enterprise productivity.

However, during the application process, you need to pay attention to data privacy and security issues, accuracy verification of answers, and user training. When applying ChatGPT in an enterprise, be sure to clarify the goals, conduct current situation analysis, and formulate application plans. In addition, pilot projects are needed to verify the results, and staff are trained and supported.

Let us make full use of the ever-evolving AI technology to improve work efficiency and create new business opportunities.

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